Refund policy

We do not offer refunds for made-to-order products. As each item is custom-made to your specifications, cancellations and returns are not accepted unless the product is defective, damaged, or does not match the description provided at the time of purchase.

Damages and Issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and take the necessary steps to correct it. If a return is deemed necessary, we will provide further instructions.

Fit and Alterations 
If your made-to-order garment does not fit as described or specified in your order, we are happy to offer **free alterations** to ensure the product meets your expectations. Please contact us within 14 days of receiving your item to arrange alterations. You will need to provide your order number, details of the fit issue, and any necessary measurements. We will cover the shipping costs associated with returning the garment for alterations.

Exceptions / Non-Returnable Items
Since our products are custom-made, we do not accept returns or exchanges unless the product is defective, damaged, or does not meet the specifications provided at the time of order.

European Union 14-Day Cooling-Off Period
As our products are made-to-order, the right to cancel or return within 14 days under the EU's Consumer Rights Directive does not apply once production has begun. However, if the item is defective or not as described, you are entitled to a refund, repair, or replacement in accordance with EU consumer law.

Refunds for Defective Products
If your item is found to be defective, damaged, or incorrect, you can contact us at customersupport@leonoramarku.com to request a return. Upon acceptance, we will provide a return shipping label and instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember that your bank or credit card provider may take additional time to process the refund.

For any questions regarding returns or alterations, please contact us at customersupport@leonoramarku.com.