Shipping policy
Shipping Policy
At Leonora Marku, all of our products are made-to-order to ensure the highest quality and customisation for our customers. Below, you’ll find detailed information regarding our shipping process and delivery timelines.
Processing & Shipping Time
Because each item is custom-made to your specifications, please note that production and shipping time typically takes up to 8 weeks from the date of your order. We will keep you updated throughout the process.
If you order before the 30 November, your order will be delivered by 31 January. Similarly, if you order before 31 December, your order will be delivered by 28 February, and so forth.
Shipping Costs
We are pleased to offer free international first-class delivery on all orders, regardless of location. There are no additional shipping costs for any destination.
Tracking Information
Once your order has been shipped, we will provide you with a tracking number so you can follow your parcel's journey. Please allow 24-48 hours for the tracking information to update after shipment.
Customs, Duties & Taxes
Please be aware that customs duties, taxes, or other fees may apply for international shipments depending on the regulations of your country. Any such charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
Address Changes
If you need to update your shipping address after placing your order, please contact us at customersupport@leonoramarku.com as soon as possible. Changes can only be made before your order has entered production. Once the item has been shipped, we cannot change the shipping address.
Delivery Issues
If your shipment is delayed, lost, or damaged during transit, please contact us at customerservice@leonoramarku.com and we will work with the shipping carrier to resolve the issue. In the case of lost packages, we will file a claim and take appropriate action, which may include sending a replacement if necessary.
For any further questions about shipping, please reach out to us at customersupport@leonoramarku.com. We are here to assist you in any way we can.
This Shipping Policy was last updated on 02 October 2024.